{"id":1847,"date":"2021-10-13T21:01:37","date_gmt":"2021-10-14T00:01:37","guid":{"rendered":"http:\/\/www.santacasasorocaba.com.br\/transparencia\/?page_id=1847"},"modified":"2026-05-06T09:13:25","modified_gmt":"2026-05-06T12:13:25","slug":"carta-de-servicos","status":"publish","type":"page","link":"https:\/\/santacasasorocaba.com.br\/transparencia\/carta-de-servicos\/","title":{"rendered":"Carta de Servi\u00e7os"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1847\" class=\"elementor elementor-1847\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c80b383 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c80b383\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6837430\" data-id=\"6837430\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfc1fe7 elementor-widget elementor-widget-heading\" data-id=\"cfc1fe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Carta de Servi\u00e7os<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cba8ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4cba8ac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25c0b06\" data-id=\"25c0b06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb99ae7 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"bb99ae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A presente Carta de Servi\u00e7os visa atender ao disposto no decreto do Minist\u00e9rio da Sa\u00fade n\u00ba 6.932, de 11 de agosto de 2009 e na Lei 13.460 de 2017. Neste instrumento ser\u00e1 dado maior destaque aos servi\u00e7os diretamente ligados \u00e0s pr\u00e1ticas assistenciais e suas formas de acesso.<\/p><p>Clique no setor de interesse para receber as informa\u00e7\u00f5es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0a080f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0a080f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-858b8fc\" data-id=\"858b8fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b8b1d9 elementor-invisible elementor-widget elementor-widget-toggle\" data-id=\"5b8b1d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-9591\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Ambulat\u00f3rio de Especialidades<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9591\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9591\"><p>A Santa Casa disp\u00f5e dos seguintes servi\u00e7os ambulatoriais:<\/p><ul><li>ANESTESIOLOGIA<\/li><li>CABE\u00c7A E PESCO\u00c7O<\/li><li>NEUROCIRURGIA<\/li><li>ONCOLOGIA<\/li><li>ORTOPEDIA<\/li><li>VASCULAR<\/li><li>UROLOGIA<\/li><li>AMBULAT\u00d3RIO P\u00d3S-CIR\u00daRGICO<\/li><\/ul><p>Os atendimentos s\u00e3o referenciados via sistema CROSS ambulatorial e os p\u00f3s-cir\u00fargicos s\u00e3o agendados internamente.<\/p><p>Telefone: (15) 2101-8000<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-9592\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9592\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HCM - Hospital do C\u00e2ncer Divina Miseric\u00f3rdia <\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9592\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9592\"><p>Atualmente o Hospital do C\u00e2ncer Divina Miseric\u00f3rdia oferece\u00a0 os tratamentos de Quimioterapia, Hormonioterapia, Radioterapia e Cirurgia Oncol\u00f3gica.<\/p><p>Possui uma equipe multidisciplinar composta por Psic\u00f3logo, Enfermeiros, Farmac\u00eautico Assistente Social, Fisioterapeuta, Terapeuta Ocupacional e Dentista.<\/p><p>A estrutura f\u00edsica conta com 7 consult\u00f3rios m\u00e9dicos e um centro de infus\u00e3o para Quimioterapia com 18poltronas e 4leitos.<\/p><p>O Centro Regional de Oncologia recebe pacientes encaminhados pela Rede Hebe Camargo, via sistema CROSS e atende pacientes dos 48 munic\u00edpios pertencentes a DRS XVI.<\/p><p><strong>Hor\u00e1rio de funcionamento Centro Regional de Oncologia:<\/strong><\/p><p>De segunda a quinta-feira, das 6h \u00e0s 18h e as sextas-feiras das 06h as 17h<\/p><p>Telefone: (15) 2101-8000 ramal 8112 ou 8046\u00a0e <a href=\"https:\/\/wa.me\/551521018039\" target=\"_blank\" rel=\"noopener\">whatsapp Ouvidoria 2101-8039<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-9593\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9593\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Enfermaria de Admiss\u00e3o<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9593\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9593\"><p>A Enfermaria de Admiss\u00e3o da Santa Casa \u00e9 referenciado, n\u00e3o admitindo pacientes por livre demanda.<\/p><p>Em caso de urg\u00eancia\/emerg\u00eancia o mun\u00edcipe deve:<\/p><p>Para dar entrada na Santa Casa, o paciente ter\u00e1 que estar inserido no sistema CROSS, pela unidade pr\u00e9-hospitalar onde est\u00e1 sendo atendido.<\/p><p><strong>OBS:<\/strong> N\u00e3o compete \u00e0 Santa Casa a sele\u00e7\u00e3o do paciente e sim a regula\u00e7\u00e3o de leitos.<\/p><p><u>Em caso de emerg\u00eancia, o mun\u00edcipe deve procurar:<\/u><\/p><ul><li>UPH Zona Norte &#8211; Av. Itavuvu, 19 &#8211; Vila Olimpia<\/li><li>UPH Zona Leste &#8211; R. Cel. Nogueira Padilha, 2585 &#8211; Vila Hort\u00eancia<\/li><li>UPH Zona Oeste &#8211; Av. Gen. Carneiro, 1670 &#8211; Cerrado<\/li><li>UPA \u00c9DEN &#8211; Rua Salvador Leite Mq., 933 &#8211; \u00c9den<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-9594\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-9594\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Exames<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9594\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-9594\"><ul><li>TOMOGRAFIA COMPUTADORIZADA<\/li><li>RAIO X<\/li><li>ULTRASONOGRAFIA<\/li><li>DENSITOMETRIA \u00d3SSEA<\/li><li>MAMOGRAFIA<\/li><li>COLONOSCOPIA<\/li><li>ENDOSCOPIA<\/li><li>EXAMES LABORATORIAIS<\/li><\/ul><p>Os atendimentos s\u00e3o referenciados via sistema CROSS ambulatorial e os p\u00f3s cir\u00fargicos s\u00e3o agendados internamente.<br \/>Telefone: (15) 2101-8000<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-9595\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-9595\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hemon\u00facleo<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9595\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-9595\"><p>Doa\u00e7\u00f5es de sangue podem ser feitas na <em><strong>Colsan Sorocaba<\/strong><\/em><\/p><p><strong>Local:<\/strong> Av. Comendador Pereira In\u00e1cio, 564 &#8211; Sorocaba\/SP<\/p><p><strong>Telefone:<\/strong> (15) 3224-2930 \/ 3332-9461<\/p><p>Segunda a s\u00e1bado das 7h30 \u00e0s 12h30 (exceto feriado)<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft wp-image-2991 size-full\" src=\"http:\/\/www.santacasasorocaba.com.br\/transparencia\/wp-content\/uploads\/2022\/05\/paraDoarSangue.png\" alt=\"\" width=\"886\" height=\"348\" srcset=\"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-content\/uploads\/2022\/05\/paraDoarSangue.png 886w, https:\/\/santacasasorocaba.com.br\/transparencia\/wp-content\/uploads\/2022\/05\/paraDoarSangue-300x118.png 300w, https:\/\/santacasasorocaba.com.br\/transparencia\/wp-content\/uploads\/2022\/05\/paraDoarSangue-768x302.png 768w\" sizes=\"(max-width: 886px) 100vw, 886px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-9596\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-9596\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Interna\u00e7\u00e3o<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9596\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-9596\"><p><strong>Interna\u00e7\u00e3o Eletiva:<\/strong> s\u00e3o usu\u00e1rios que d\u00e3o entrada por meio de uma programa\u00e7\u00e3o de interna\u00e7\u00e3o. A Santa Casa faz contato pr\u00e9vio agendando a data e hora da interna\u00e7\u00e3o.<\/p><p><strong>Local:<\/strong> Recep\u00e7\u00e3o Central \/ Telefone: (15) 2101-8000<\/p><p><strong>Hor\u00e1rio:<\/strong> Programado<\/p><p><strong>Documenta\u00e7\u00e3o Necess\u00e1ria:<\/strong> documento de identifica\u00e7\u00e3o (RG), comprovante de endere\u00e7o, dois telefones de contato e exames se houver.<\/p><p><strong>Interna\u00e7\u00f5es de Urg\u00eancia e Emerg\u00eancia:<\/strong> em caso de urg\u00eancia e emerg\u00eancia procurar a UPH (Unidade Pr\u00e9-Hospitalar) mais pr\u00f3xima.<\/p><p>A Santa Casa n\u00e3o disp\u00f5e\u00a0 de pronto atendimento, ou seja, \u00e9 um hospital referenciado que atende apenas usu\u00e1rios que passaram pelas unidades pr\u00e9-hospitalares <em><strong>UPHs<\/strong><\/em> e\u00a0<em><strong>UPA <\/strong><\/em>do munic\u00edpio.<\/p><p>Em caso de emerg\u00eancia, o mun\u00edcipe deve procurar a Unidade de Pronto Atendimento mais pr\u00f3xima da sua casa.<br \/>\u2022 UPH Zona Norte &#8211; Av. Itavuvu, 19 &#8211; Vila Olimpia<br \/>\u2022 UPH Zona Leste &#8211; R. Cel. Nogueira Padilha, 2585 &#8211; Vila Hort\u00eancia<br \/>\u2022 UPH Zona Oeste &#8211; Av. Gen. Carneiro, 1670 &#8211; Cerrado<br \/>\u2022 UPA \u00c9DEN &#8211; Rua Salvador Leite Mq., 933 &#8211; \u00c9den<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-9597\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-9597\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Maternidade<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9597\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-9597\"><p>A maternidade conta com 30 leitos sendo 20 leitos para gestantes\/pu\u00e9rperas e 10 leitos para tratamento ginecol\u00f3gicos. Trata-se de uma maternidade com atendimento 24 horas para unidades b\u00e1sicas de refer\u00eancia.<\/p><p>Possu\u00edmos servi\u00e7o de acolhimento com triagem de classifica\u00e7\u00e3o de risco, exame do pezinho e orelhinha, curso de gestante. Contamos com servi\u00e7o de profissionais obstetras (m\u00e9dicos e enfermeiras).<\/p><p><strong>Dia e Hor\u00e1rio de Atendimento:<\/strong> 24h por dia<\/p><p><strong>Telefone:<\/strong> (15) 2101-8000<\/p><p><strong>Requisitos:<\/strong> A gestande deve ser encaminhada pela unidade b\u00e1sica de refer\u00eancia.<\/p><ul><li><strong>Documenta\u00e7\u00e3o:<\/strong><br \/>Documento de identidade (RG);<br \/>Comprovante de endere\u00e7o;<br \/>Carteira Pr\u00e9-Natal;<\/li><\/ul><p><em><strong>Interna\u00e7\u00e3o programada:<\/strong><\/em> seguira crit\u00e9rios m\u00e9dicos.<\/p><p><em><strong>Interna\u00e7\u00e3o de Urg\u00eancia\/Emerg\u00eancia:<\/strong><\/em> seguir\u00e1 crit\u00e9rio m\u00e9dico.<\/p><p><em><strong>Orienta\u00e7\u00f5es:<\/strong><\/em> Para o atendimento s\u00e3o solicitados documento de identifica\u00e7\u00e3o e caderneta da gesta\u00e7\u00e3o. Durante a interna\u00e7\u00e3o \u00e9 ofertado uma comunica\u00e7\u00e3o com orienta\u00e7\u00f5es para o acompanhante e tamb\u00e9m para a gestante como enxoval da pu\u00e9rpera e do rec\u00e9m-nascido.<\/p><p><em><strong>Obs.:<\/strong><\/em> A Santa Casa de Sorocaba n\u00e3o realiza atendimento Ginecol\u00f3gico, em caso de urg\u00eancia e emerg\u00eancia ginecol\u00f3gica, a mun\u00edcipe dever\u00e1 procurar :<br \/>\u2022 UPH Zona Norte &#8211; Av. Itavuvu, 19 &#8211; Vila Olimpia<br \/>\u2022 UPH Zona Leste &#8211; R. Cel. Nogueira Padilha, 2585 &#8211; Vila Hort\u00eancia<br \/>\u2022 UPH Zona Oeste &#8211; Av. Gen. Carneiro, 1670 &#8211; Cerrado<br \/>\u2022 UPA \u00c9DEN &#8211; Rua Salvador Leite Mq., 933 &#8211; \u00c9den<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-9598\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-9598\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">N\u00facleo Interno de Regula\u00e7\u00e3o (NIR)<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9598\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-9598\"><p><u>Fun\u00e7\u00f5es:<\/u><\/p><ul><li>Regula\u00e7\u00e3o Externa de Usu\u00e1rios SUS (UPHs, UPAS, PAs e Hospitais);<\/li><li>Regula\u00e7\u00e3o Interna, Usu\u00e1rios Internados e Eletivos;<\/li><li>Agendamento de Exames Interno (Pacientes Internados);<\/li><li>Agendamento de exames Externos (Agenda CROSS);<\/li><li>Agendamento de Consultas (Agenda CROSS);<\/li><li>Agendamento de Cirurgias (Mediante Autoriza\u00e7\u00e3o do Gestor Municipal);<\/li><li>Regula\u00e7\u00e3o de Remo\u00e7\u00e3o para Usu\u00e1rios aceitos Via CROSS para outros Hospitais;<\/li><li>Gerenciamento de Fluxo Externo e Interno de todo o Usu\u00e1rio SUS;<\/li><li>Servi\u00e7o de Hospitalidade;<\/li><\/ul><p><u>Funcionamento:<\/u><\/p><p>O NIR s\u00f3 poder\u00e1 aceitar os Usu\u00e1rios que forem indicados Via Sistema CROSS pela Central de Vagas de Sorocaba, assim como os que vierem regulados via Vaga Zero conforme prerrogativa do M\u00e9dico Regulador do SAMU.<\/p><p>Gerenciar a disponibilidade de Leitos a serem ofertados 24 horas por dia todos os dias da semana, initerruptamente.\u00a0<\/p><p>Gerenciar todas as ofertas de Exames internos e externos, sendo que o externos, s\u00e3o gerenciados por uma agenda disponibilizada mensalmente para a Central de Regula\u00e7\u00e3o Ambulatorial do Munic\u00edpio de Sorocaba e Algumas Vagas para a DRS, onde o agendamento \u00e9 realizado pelo Gestor Municipal e Estadual.\u00a0<\/p><p>Ap\u00f3s o agendamento realizado, o NIR faz contato telef\u00f4nico dando as orienta\u00e7\u00f5es e confirmando a presen\u00e7a. Tal processo \u00e9 realizado pela equipe de agendamento de Cirurgias.\u00a0<\/p><p>Ambas agendas s\u00e3o abertas e fornecidas pelo NIR, que antes verifica a disponibilidade com os prestadores de servi\u00e7o, verificando datas e hor\u00e1rios para a oferta.\u00a0<\/p><p>O Servi\u00e7o de Hospitalidade, \u00e9 a humaniza\u00e7\u00e3o no acolhimento destes usu\u00e1rios que d\u00e3o entrada seja pela Urg\u00eancia e Emerg\u00eancia, ou de forma eletiva.\u00a0<\/p><p>O Servi\u00e7o de ambul\u00e2ncia \u00e9 vetado apenas para Usu\u00e1rios Internados que ser\u00e3o transferidos a outras unidades Hospitalares.\u00a0<\/p><p>O NIR \u00e9 o respons\u00e1vel por Gerenciar todo o Fluxo do Usu\u00e1rio Internamente e Externamente, informando em tempo Real os gestores referente a Situa\u00e7\u00e3o de Ocupa\u00e7\u00e3o Interna e Externa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-9599\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-9599\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Ortopedia\/Urg\u00eancia<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9599\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-9599\"><p><strong>Ambulat\u00f3rio de Ortopedia: <\/strong>\u00e9 referenciado, n\u00e3o admitindo de livre demanda\u00a0 e segue crit\u00e9rio m\u00e9dico para retorno .<\/p><p><strong>Pronto-Socorro de Ortopedia: <\/strong>somente ser\u00e3o atendidos pacientes encaminhados pelas Unidades Pr\u00e9-Hospitalares de Sorocaba, e devidamente inserido no sistema Cross.<\/p><p><u>Em caso de emerg\u00eancia, o mun\u00edcipe deve procurar a UPH mais pr\u00f3xima da sua casa.<\/u><\/p><ul><li>UPH &#8211; Zona Norte &#8211; Av. Itavuvu, 19, Vila Olimpia, Sorocaba<\/li><li>UPH Zona Leste &#8211; R. Cel. Nogueira Padilha, 2585 &#8211; Vila Hort\u00eancia<\/li><li>UPH Zona Oeste &#8211; Av. Gen. Carneiro, 1670 &#8211; Cerrado<\/li><li>UPA \u00c9DEN &#8211; Rua Salvador Leite Mq., 933 &#8211; \u00c9den<\/li><\/ul><p><strong>Local do atendimento:<\/strong> recep\u00e7\u00e3o da ortopedia (ao lado da capela do hospital)<\/p><p><strong>Hor\u00e1rio:<\/strong> 24h por dia<\/p><p><strong>Documenta\u00e7\u00e3o:<\/strong><br \/>\u00a0 \u00a0 \u00a0Documento de Identidade (RG);<br \/>\u00a0 \u00a0 \u00a0Comprovante de Endere\u00e7o;<br \/>\u00a0 \u00a0 \u00a0Ficha do Cross impressa pela unidade pr\u00e9-hospitalar;<br \/>\u00a0 \u00a0 \u00a0Exames de Raio-X impressos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-95910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-95910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Ouvidoria da Santa Casa<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-95910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-95910\"><p>A fun\u00e7\u00e3o da Ouvidoria \u00e9 intermediar as rela\u00e7\u00f5es entre pacientes e o hospital, promovendo a qualidade da comunica\u00e7\u00e3o, forma\u00e7\u00e3o de la\u00e7os de confian\u00e7a e colabora\u00e7\u00e3o m\u00fatua. Atrav\u00e9s da Ouvidoria os usu\u00e1rios poder\u00e3o registrar reclama\u00e7\u00f5es, solicita\u00e7\u00f5es, den\u00fancias, sugest\u00f5es e elogios, solicitar corre\u00e7\u00e3o de atestado m\u00e9dico e encaminhamentos, solicitar corre\u00e7\u00e3o de receita m\u00e9dica, solicitar documentos e solicitar visita religiosa.<\/p><p><strong>Orienta\u00e7\u00f5es:<\/strong> Somente o paciente ou representante legal podem retirar os documentos.<\/p><p><strong>Documentos Necess\u00e1rios:<\/strong> RG do solicitante do servi\u00e7o.<\/p><p><strong>Servi\u00e7os Online:<\/strong> www.santacasasorocaba.com.br\/ouvidoria<\/p><p><strong>Dia e Hor\u00e1rio de Atendimento:<\/strong> diariamente\u00a0 das 8h \u00e0s 20h<\/p><p><strong>Contato:<\/strong> www.santacasasorocaba.com.br\/ouvidoria<\/p><p><strong>Telefone:<\/strong> (15) 2101-8000 \/ <a href=\"https:\/\/wa.me\/551521018051\" target=\"_blank\" rel=\"noopener\">(15) 2101-8051 (Whatsapp)<\/a>.<\/p><p><strong>Servi\u00e7os oferecidos pela Ouvidoria :<\/strong><br \/>\u00a0 \u00a0 \u00a0Solicita\u00e7\u00e3o de documentos;<br \/>\u00a0 \u00a0 \u00a0Corre\u00e7\u00e3o de receita;<br \/>\u00a0 \u00a0 \u00a0Corre\u00e7\u00e3o de encaminhamentos e atestados;<br \/>\u00a0 \u00a0 \u00a0Solicita\u00e7\u00e3o de Visita Religiosa;<br \/>\u00a0 \u00a0 \u00a0Orienta\u00e7\u00f5es e informa\u00e7\u00f5es;<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-95911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-95911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Servi\u00e7o de Capelania<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-95911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-95911\"><p><b>VISITA RELIGIOSA <\/b><b>\u00a0ENFERMARIAS <\/b><b>E MATERNIDADE<\/b><\/p><p>Para pacientes internados em nossas Enfermarias e Maternidade os Religiosos solicitados pelo paciente ou familiares\u00a0 n\u00e3o necessitam\u00a0\u00a0 de agendamento pr\u00e9vio, dever\u00e3o se identificar na recep\u00e7\u00e3o central com documento de identifica\u00e7\u00e3o com foto juntamente \u00e0 credencial oficial.<\/p><p><b>VISITA RELIGIOSA <\/b><b>UTIs<\/b><\/p><p>Para pacientes internados\u00a0 em nossas \u00a0UTIs\u00a0 os familiares dever\u00e3o fazer o agendamento pr\u00e9vio\u00a0 atrav\u00e9s do <a href=\"https:\/\/wa.me\/551521018051\" target=\"_blank\" rel=\"noopener\">whatssapp 2101-8051 ( Ouvidoria )<\/a>.<\/p><p>No momento agendado , dever\u00e3o se identificar na recep\u00e7\u00e3o central com documento de identifica\u00e7\u00e3o com foto juntamente \u00e0 credencial oficial.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-95912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-95912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Servi\u00e7o Social<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-95912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-95912\"><p>O atendimento \u00e9 direcionado para os pacientes em interna\u00e7\u00e3o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-95913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-95913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-double-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">UTI Neo<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-95913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-95913\"><p>A UTI Neo Natal \u00e9 referenciada pelo sistema CROSS e para rec\u00e9m nascidos na Santa Casa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Carta de Servi\u00e7os A presente Carta de Servi\u00e7os visa atender ao disposto no decreto do Minist\u00e9rio da Sa\u00fade n\u00ba 6.932, de 11 de agosto de 2009 e na Lei 13.460 de 2017. Neste instrumento ser\u00e1 dado maior destaque aos servi\u00e7os diretamente ligados \u00e0s pr\u00e1ticas assistenciais e suas formas de acesso. Clique no setor de interesse [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1847","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/pages\/1847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/comments?post=1847"}],"version-history":[{"count":359,"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/pages\/1847\/revisions"}],"predecessor-version":[{"id":13486,"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/pages\/1847\/revisions\/13486"}],"wp:attachment":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/media?parent=1847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}