{"id":1850,"date":"2021-10-13T21:02:39","date_gmt":"2021-10-14T00:02:39","guid":{"rendered":"http:\/\/www.santacasasorocaba.com.br\/transparencia\/?page_id=1850"},"modified":"2026-07-21T19:16:24","modified_gmt":"2026-07-21T22:16:24","slug":"satisfacao-dos-pacientes","status":"publish","type":"page","link":"https:\/\/santacasasorocaba.com.br\/transparencia\/satisfacao-dos-pacientes\/","title":{"rendered":"Satisfa\u00e7\u00e3o dos Pacientes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1850\" class=\"elementor elementor-1850\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e35a2ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e35a2ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf49d30\" data-id=\"cf49d30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7816fea elementor-widget elementor-widget-heading\" data-id=\"7816fea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Satisfa\u00e7\u00e3o dos Pacientes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54b8cbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54b8cbe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-956d5a3\" data-id=\"956d5a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef2a489 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ef2a489\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Ouvidoria da Santa Casa de Miseric\u00f3rdia realiza com pacientes ou seus acompanhantes uma pesquisa de satisfa\u00e7\u00e3o cujo objetivo \u00e9 entender quais foram os pontos positivos ou os setores que precisam ser melhorados.<\/p><p>Isso faz com que o hospital tamb\u00e9m compreenda quais s\u00e3o as principais demandas da popula\u00e7\u00e3o e possa oferecer, cada vez mais, um atendimento de qualidade. A pesquisa de satisfa\u00e7\u00e3o \u00e9 produzida pela Ouvidoria, pois este setor \u00e9 o canal de atendimento ao p\u00fablico interno e externo para a apresenta\u00e7\u00e3o de reclama\u00e7\u00f5es, sugest\u00f5es, solicita\u00e7\u00f5es, den\u00fancias e elogios sobre pr\u00e1ticas, procedimentos e processos.<\/p><p>Os dados apresentados a seguir referem-se aos Relat\u00f3rios de Gest\u00e3o da Ouvidoria, contendo informa\u00e7\u00f5es sobre as manifesta\u00e7\u00f5es recebidas, publicados em atendimento \u00e0 Lei n\u00ba 13.460\/2017 e \u00e0 Portaria n\u00ba 581\/202.<\/p><p>O hospital considera como satisfat\u00f3rio a soma entre os \u00edndices de \u00f3timos (excelente) e bom.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39e8489 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39e8489\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ba1b36\" data-id=\"8ba1b36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6314da elementor-align-center elementor-widget elementor-widget-embedpress_pdf\" data-id=\"a6314da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"embedpress_pdf.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"embedpress-document-embed ep-doc-f66a603fc511c2e290428bcf3c022113 ose-document emebedpress-unit-percent \" data-thememode=\"light\" data-customcolor=\"\" data-toolbar=\"yes\" data-toolbar-position=\"top\" data-open=\"no\" data-presentation-mode=\"\" data-download=\"yes\" data-copy=\"yes\" data-add-image=\"\" data-rotate=\"\" data-details=\"\" data-id=\"embedpress-pdf-a6314da\" data-selection-tool=\"0\" data-scrolling=\"0\" data-spreads=\"-1\" style=\" max-width:100%; 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Santa Casa de Sorocaba<\/a><\/li><li><a href=\"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-content\/uploads\/2025\/01\/Indicadores_Ouvidoria_Santa-Casa-122024.pdf\" target=\"_blank\" rel=\"noopener\">Pesquisa de Satisfa\u00e7\u00e3o 2024 &#8211; Santa Casa de Sorocaba<\/a><\/li><li><a href=\"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-content\/uploads\/2024\/01\/Indicadores_Ouvidoria_122023.pdf\" target=\"_blank\" rel=\"noopener\">Pesquisa de Satisfa\u00e7\u00e3o 2023 &#8211; Santa Casa de Sorocaba<\/a><\/li><li><a href=\"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-content\/uploads\/2023\/02\/Indicadores-2022-Santa-Casa-de-Sorocaba.pdf\" target=\"_blank\" rel=\"noopener\">Pesquisa de Satisfa\u00e7\u00e3o 2022 &#8211; Santa Casa de Sorocaba<\/a><\/li><li><a href=\"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-content\/uploads\/2022\/10\/Indicadores-2021-Santa-Casa-de-Sorocaba.pdf\" target=\"_blank\" rel=\"noopener\">Pesquisa de Satisfa\u00e7\u00e3o 2021 &#8211; Santa Casa de Sorocaba<\/a><\/li><li><a href=\"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-content\/uploads\/2022\/10\/Indicadores-2020-Santa-Casa-de-Sorocaba.pdf\" target=\"_blank\" rel=\"noopener\">Pesquisa de Satisfa\u00e7\u00e3o 2020 &#8211; Santa Casa de Sorocaba<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Satisfa\u00e7\u00e3o dos Pacientes A Ouvidoria da Santa Casa de Miseric\u00f3rdia realiza com pacientes ou seus acompanhantes uma pesquisa de satisfa\u00e7\u00e3o cujo objetivo \u00e9 entender quais foram os pontos positivos ou os setores que precisam ser melhorados. Isso faz com que o hospital tamb\u00e9m compreenda quais s\u00e3o as principais demandas da popula\u00e7\u00e3o e possa oferecer, cada [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1850","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/pages\/1850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/comments?post=1850"}],"version-history":[{"count":206,"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/pages\/1850\/revisions"}],"predecessor-version":[{"id":13628,"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/pages\/1850\/revisions\/13628"}],"wp:attachment":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia\/wp-json\/wp\/v2\/media?parent=1850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}