{"id":1850,"date":"2021-10-13T21:02:39","date_gmt":"2021-10-14T00:02:39","guid":{"rendered":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/?page_id=1850"},"modified":"2026-07-21T19:17:44","modified_gmt":"2026-07-21T22:17:44","slug":"satisfacao-dos-pacientes","status":"publish","type":"page","link":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/satisfacao-dos-pacientes\/","title":{"rendered":"Satisfa\u00e7\u00e3o dos Pacientes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1850\" class=\"elementor elementor-1850\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e35a2ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e35a2ff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf49d30\" data-id=\"cf49d30\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7816fea elementor-widget elementor-widget-heading\" data-id=\"7816fea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Satisfa\u00e7\u00e3o dos Pacientes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54b8cbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54b8cbe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-956d5a3\" data-id=\"956d5a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef2a489 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ef2a489\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Ouvidoria da UPH LESTE realiza com pacientes ou seus acompanhantes uma pesquisa de satisfa\u00e7\u00e3o cujo objetivo \u00e9 entender quais foram os pontos positivos ou os setores que precisam ser melhorados.<\/p><p>Isso faz com que o hospital tamb\u00e9m compreenda quais s\u00e3o as principais demandas da popula\u00e7\u00e3o e possa oferecer, cada vez mais, um atendimento de qualidade. A pesquisa de satisfa\u00e7\u00e3o \u00e9 produzida pela Ouvidoria, pois este setor \u00e9 o canal de atendimento ao p\u00fablico interno e externo para a apresenta\u00e7\u00e3o de reclama\u00e7\u00f5es, sugest\u00f5es, solicita\u00e7\u00f5es, den\u00fancias e elogios sobre pr\u00e1ticas, procedimentos e processos.<\/p><p>Os dados apresentados a seguir referem-se aos Relat\u00f3rios de Gest\u00e3o da Ouvidoria, contendo informa\u00e7\u00f5es sobre as manifesta\u00e7\u00f5es recebidas, publicados em atendimento \u00e0 Lei n\u00ba 13.460\/2017 e \u00e0 Portaria n\u00ba 581\/202.<\/p><p>O hospital considera como satisfat\u00f3rio a soma entre os \u00edndices de \u00f3timos (excelente) e bom.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39e8489 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39e8489\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ba1b36\" data-id=\"8ba1b36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bc7747 elementor-align-center elementor-widget elementor-widget-embedpress_pdf\" data-id=\"9bc7747\" data-element_type=\"widget\" data-widget_type=\"embedpress_pdf.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"embedpress-document-embed ep-doc-b112e39d83488765f689b8fbb9aa872d ose-document emebedpress-unit-px \" data-thememode=\"light\" data-customcolor=\"\" data-toolbar=\"yes\" data-toolbar-position=\"top\" data-open=\"no\" data-presentation-mode=\"\" data-download=\"yes\" data-copy=\"yes\" data-add-image=\"\" data-rotate=\"\" data-details=\"\" data-id=\"embedpress-pdf-9bc7747\" data-selection-tool=\"0\" data-scrolling=\"0\" data-spreads=\"-1\" style=\" max-width:100%; display: inline-block\">\n\n        \n                <div >\n\n                    <div id=\"ep-elementor-content-9bc7747\" class=\"ep-elementor-content  ep-fixed-width   ep-content-protection-disabled\">\n                        <div id=\"9bc7747\" class=\"ep-embed-content-wraper\">\n                            <div><iframe title=\"Indicadores_Ouvidoria_UPHLESTE_062026\" class=\"embedpress-embed-document-pdf embedpress-pdf-9bc7747\" style=\"width: 1000px!important;height: 700px;; max-width:100%; display: inline-block\" src=\"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-admin\/admin-ajax.php?action=get_viewer&#038;file=https%3A%2F%2Fsantacasasorocaba.com.br%2Ftransparencia_uphleste%2Fwp-content%2Fuploads%2F2026%2F07%2FIndicadores_Ouvidoria_UPHLESTE_062026.pdf&#038;scrolling=0&#038;selection_tool=0&#038;spreads=-1#key=dGhlbWVNb2RlPWxpZ2h0JnRvb2xiYXI9dHJ1ZSZwb3NpdGlvbj10b3AmcHJlc2VudGF0aW9uPWZhbHNlJmxhenlMb2FkPWZhbHNlJmRvd25sb2FkPXRydWUmY29weV90ZXh0PXRydWUmYWRkX3RleHQ9ZmFsc2UmZHJhdz10cnVlJmFkZF9pbWFnZT1mYWxzZSZwZGZfcm90YXRpb249ZmFsc2UmcGRmX2RldGFpbHM9ZmFsc2Umem9vbV9pbj10cnVlJnpvb21fb3V0PXRydWUmZml0X3ZpZXc9dHJ1ZSZib29rbWFyaz10cnVlJnNvdW5kPXRydWUmZmxpcGJvb2tfdG9vbGJhcl9wb3NpdGlvbj1ib3R0b20mc2VsZWN0aW9uX3Rvb2w9MCZzY3JvbGxpbmc9MCZzcHJlYWRzPS0xJmlzX3Byb19hY3RpdmU9MA==&#038;zoom=auto\" class=\"embedpress-embed-document-pdf embedpress-pdf-9bc7747\" data-emid=\"embedpress-pdf-9bc7747\" data-embed-type=\"PDF\" frameborder=\"0\"><\/iframe><\/div>                        <\/div>\n\n                    <\/div>\n\n\n                   \n                <\/div>\n            \n    <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-01bed31 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"01bed31\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d8a155c\" data-id=\"d8a155c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a23f0a elementor-widget elementor-widget-heading\" data-id=\"8a23f0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Finalizados<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3921d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"d3921d0\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e361a94\" data-id=\"e361a94\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ca3094 elementor-widget elementor-widget-text-editor\" data-id=\"2ca3094\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-content\/uploads\/2026\/02\/Indicadores_Ouvidoria_UPHLESTE_122025.pdf\" target=\"_blank\" rel=\"noopener\">Pesquisa de Satisfa\u00e7\u00e3o 2025<\/a><\/li><li><a href=\"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-content\/uploads\/2025\/01\/Indicadores_Ouvidoria_UPH_Zona-Leste-122024.pdf\" target=\"_blank\" rel=\"noopener\">Pesquisa de Satisfa\u00e7\u00e3o 2024<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Satisfa\u00e7\u00e3o dos Pacientes A Ouvidoria da UPH LESTE realiza com pacientes ou seus acompanhantes uma pesquisa de satisfa\u00e7\u00e3o cujo objetivo \u00e9 entender quais foram os pontos positivos ou os setores que precisam ser melhorados. Isso faz com que o hospital tamb\u00e9m compreenda quais s\u00e3o as principais demandas da popula\u00e7\u00e3o e possa oferecer, cada vez mais, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1850","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-json\/wp\/v2\/pages\/1850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-json\/wp\/v2\/comments?post=1850"}],"version-history":[{"count":203,"href":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-json\/wp\/v2\/pages\/1850\/revisions"}],"predecessor-version":[{"id":8680,"href":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-json\/wp\/v2\/pages\/1850\/revisions\/8680"}],"wp:attachment":[{"href":"https:\/\/santacasasorocaba.com.br\/transparencia_uphleste\/wp-json\/wp\/v2\/media?parent=1850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}